Response from James Watt Dock today
"Good morning,
Following several days of consultation we have today made the difficult decision to close the marina office to all of our customers, contractors and visitors. This measure will take effect from 5pm this afternoon and will be in place until such time as we are confident that we can return to normal service. The office team will continue to deal with the day to day administration as will the night security team, however, there will need to be some adjustments made to some of the services that we provide you with. The marina, boatyard and undercover storage will remain fully accessible for now but we will continue to keep this under review.
Marina Office
There will be no access to the marina office under any circumstance for all customers, contractors and visitors from 5pm on Friday 20th March 2020.
Collection of keys or items in storage must only be pre-arranged by telephone or email.
No arrangements should be made for any mail or parcels to be delivered to the marina office. Any special arrangements must be made by request.
Payments of fees or for services will only be taken by telephone or by bank transfer. We will not be accepting cash payments until further notice.
Caravan and Motorhomes
We will continue to provide the service of having customer caravans and motorhomes moved out of storage for collection based on a request being made no later than 24hrs before the collection time, however, when returning the vehicle, access will be restricted to the secure parking area on the centre quay where the vehicle will remain for 48hrs before being moved back into undercover storage by a marina operative. There is no option available for customers to move vehicles back into storage by themselves.
Collection of keys for vehicles should be made in advance by contacting the marina office by telephone or email. Details for collection will be confirmed at this time.
Should your vehicle require connection to an electricity supply, please contact the marina office and we will have this carried out by a marina operative.
Undercover Storage
Undercover storage will remain accessible for now, however, I would ask that you respect the government advice relating to social isolation and distance yourself from other users.
Should any vessels need to be removed from storage, please contact the marina office at least 24hr in advance. We will continue to provide the service of having customer vessels moved out of storage for collection based on a request being made no later than 24hrs before the collection time, however, when returning the vessel, access will be restricted to the secure parking area on the centre quay where the vessel will remain for 48hrs before being moved back into undercover storage by a marina operative. There is no option available for customers to move vessels back into storage by themselves.
Should your vessel require connection to an electricity supply, please contact the marina office and we will have this carried out by a mrina operative.
Boatyard
The boatyard will remain accessible for now, however, I would ask that you respect the government advice relating to social isolation and distance yourself from other users.
The boatyard team will be contiuing to work to schedule with Spring launches and I would urge you to please leave them to work in isolation. Any bookings for re-launch or questions regarding boatyard operations should not be made directly to any marina operative and instead be made by contacting the marina office by telephone or email.
No customers should be present during any craning operations . Following a vessel being launched it will be moved to the approporiate berth by a marina operative when customers can then freely attend. Any special arrangements for attendance during craning operations should be agreed in advance with either myself or Dom Todd.
We are aware that by putting in place these measures there will be an element of inconvenience to you but I am confident that you will understand why we have had to do so. If you wish to discuss any of these measures, or indeed, anything related to the current siuation and how it may be affecting your plans for the 2020 season, please contact me by telephone or email.
We will continue to review the marina operations on a daily basis and keep you well informed of any further decisions.
Thank you in advance for your support at this time
Kindest regards
Graeme
Graeme Galbraith
Marina Manager
T: +44 (0) 1475 729 838
M: +44 (0) 7505 119 026
E:
graeme.galbraith@jwdmarina.co.uk
W:
www.jameswattdockmarina.co.uk
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James Watt Dock Marina . The Sugar Warehouse . James Watt Dock . East Hamilton Street . PA15 2UA
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